Good Cake Bakery Cancellation and Refund Policy
Since all our desserts are perishable, high-quality food products and are made exclusively to order according to your individual specifications (filling, weight, custom design, and inscriptions), cancellation and return policies are governed by Israeli law and the bakery's internal policies.
Order Cancellation by the Client
1.1. Timely cancellation (72 hours or more in advance): You may cancel your order and receive a full refund of the deposit/payment provided the cancellation is made no later than 72 hours before the agreed pickup or delivery date and time.
1.2. Late cancellation (less than 72 hours in advance): If the order is cancelled less than 72 hours before pickup or delivery, the amount paid (deposit or full payment) is non-refundable and will be retained by the bakery in full.
Why: 72 hours before pickup or delivery, the pastry chef purchases fresh natural ingredients specifically for your custom order (berries, premium chocolate, cream) and begins preparation, including complex decorations and baking cake components. These ingredients cannot be repurposed for other orders.
Changing Order Details Instead of Cancelling
2.1. If your plans change, instead of cancelling the order completely you may adjust the order details (change the date, change the filling, or decrease/increase the weight).
2.2. Any changes must be requested no later than 72 hours before the agreed completion time and only in writing via WhatsApp. If the date is changed less than 72 hours in advance, the late-cancellation rules in Section 1.2 apply.
Force Majeure and Responsibility for Quality
3.1. Good Cake Bakery guarantees that every dessert is handed to the client or courier completely fresh and made from 100% natural, premium-quality ingredients.
3.2. Appearance-related claims: These are accepted only at the moment the cake is handed to the client at pickup or delivered by the courier. Once you have accepted the cake and the courier has left (or you have left the pickup location), claims regarding appearance defects will not be accepted.
3.3. Storage conditions: Refunds or compensation are not available if defects (such as softened cream or deformed decoration) result from improper transportation by the client or failure to follow storage requirements. The cake must be kept refrigerated at +2°C to +6°C.
Refund Procedure
If an order is cancelled on time (more than 72 hours in advance), the refund will be issued using the same payment method used for the original payment (Bit, PayBox, or bank transfer) within 3 business days.